Support

How to Create Your Freelancer Profile

Learn how to set up a compelling freelancer profile that attracts clients.

Completing Your Profile for Maximum Visibility

Learn which profile sections matter most for getting discovered by clients.

Understanding MyFreelancer Fees and Payments

A clear breakdown of platform fees and how payments work.

Understanding Freelancer Levels and Badges

Learn how to earn badges and level up your freelancer status.

What is MyFreelancer and how does it work?

How do I create a freelancer account?

What information should I include in my freelancer profile?

How do I verify my identity on MyFreelancer?

What are the different freelancer levels on MyFreelancer?

How do I set my hourly rate as a freelancer?

Can I work on MyFreelancer from any country?

How do I add skills to my freelancer profile?

What is a portfolio and how do I create one?

How do I write an effective profile overview?

What makes a good profile photo?

How do I stand out as a new freelancer?

Developing a Strong Profile

Learn how to create a compelling freelancer profile that stands out and increases your chances of getting hired.

Building a Better Profile

Learn how to build a profile that makes clients go WOW! Tips for profile picture, professional headline, summary, and skills.

Writing Winning Proposals That Get Noticed

Craft proposals that stand out and increase your hire rate.

Boosting Your Proposals for Visibility

Learn how boosted proposals can help you stand out.

How do I find jobs that match my skills?

What is a proposal and how do I write one?

What are Connects and how do they work?

What is the difference between hourly and fixed-price jobs?

How can I make my proposals stand out?

What should I do if a client does not respond to my proposal?

Can I apply to jobs outside my listed skills?

How do I respond to a client invitation?

What is Job Success Score and how is it calculated?

How do I search for jobs effectively?

What is a boosted proposal?

How many proposals should I send per day?

Claim The Projects Like A Pro

Learn how to write winning proposals and claim projects like a pro with these essential dos and don'ts for freelancers.

Communication Best Practices

Professional communication tips for freelancer success.

Handling Revisions and Scope Changes

Navigate revision requests and scope creep professionally.

How do I deliver work to my client?

How do I ask for a review or testimonial?

Can I work with the same client on multiple projects?

How do I handle project delays?

Payment Methods and Withdrawal Options

Learn how to receive your earnings and available payout options.

How do I get paid on MyFreelancer?

What payment methods can I use to withdraw earnings?

How long does it take to receive my payment?

What is escrow and how does it protect me?

What fees does MyFreelancer charge freelancers?

How do I create an invoice for my work?

Are there minimum withdrawal amounts?

Can I receive payments in different currencies?

How do hourly payment cycles work?

Are there any withdrawal fees?

What is the payment security period?

Managing Your Account Settings

Navigate and customize your account preferences.

Protecting Your Account from Scams

Stay safe and avoid common freelancing scams.

How do I enable two-factor authentication?

How do I change my password?

How do I protect my account from scams?

How do I update my email address?

How do I close or delete my account?

What devices are connected to my account?

How do I set up notification preferences?

How do I report a scam or suspicious activity?

Restricted Accounts

Learn about account restrictions, what causes them, and the consequences for freelancers and clients during the restriction period.

Adding Certifications to Your Profile

Display your professional certifications to attract clients.

Understanding Skill Badges

How skill badges work and how to earn them.

How do I add certifications to my profile?

How do I keep my skills current?

How do I display certifications to clients?

Becoming a Top Rated Freelancer

Requirements and benefits of Top Rated status.

How can I increase my rates over time?

What does it take to become Top Rated?

How do I specialize my services?

How do I manage multiple clients at once?

How do I maintain work-life balance as a freelancer?

How do I set boundaries with clients?

Understanding the Dispute Process

How disputes work and what to expect.

Opening a Dispute with a Client

When and how to open a formal dispute.

Providing Evidence for Disputes

What evidence to provide to support your case.

Preventing Disputes Before They Happen

Best practices to avoid conflicts with clients.

Contract Cancellations and Refunds

How contract cancellations affect you as a freelancer.

How do I open a dispute?

What evidence should I provide in a dispute?

How long does dispute resolution take?

Can I cancel a contract without a dispute?

What happens after I submit a dispute?

Can I withdraw from a dispute?