Professional Communication
Clear, professional communication builds trust and leads to successful projects.
Communication Guidelines
- Respond within 24 hours (faster is better)
- Be clear and concise
- Use professional language
- Keep all communication on the platform
Setting Expectations
At project start, discuss:
- Preferred communication channels
- Response time expectations
- Meeting/check-in schedules
- How to handle urgent issues
Handling Difficult Conversations
- Stay professional and calm
- Focus on solutions, not blame
- Document everything in writing
- Involve support if needed